18:44 13 Dec 18
KCS came to service our heater and look things over about getting a new water heater. Every step of the way from scheduling to the actual appointment was great. Our technician, Matt, was very friendly and gave lots of excellent advice for how to take care of and get the most out of our equipment. He was also quite patient with the many questions I asked. I would gladly recommend KCS and Matt in particular for HVAC and plumbing needs.
17:31 03 Dec 18
Matt came to our house today for a trouble call, turned out my heat pump was behaving normally. He quickly walked me through troubleshooting, recreated the noises that caused the concern and provided thorough feedback. Matt was professional, courteous and took the time to explain our options in the future. We used KCS at our previous residence and signed up for a maintenance contract with them today for our new house. Never anything but a positive experience with KCS.Thanks!
15:06 30 Oct 18
I had a rattling noise when my HVAC was in heat mode that I could not figure out. Matt came out and could not have been nicer or more prepositional. After quickly ruling out other possibilities he figured out a quick fix. I have been using KCS since they fixed an earlier issue that others could not and I will continue to use them. Thanks, Matt.
19:24 03 Dec 18
Matt came out when we had no heat, he quickly discovered the issue and efficiently corrected the problem. We have an oil burning boiler and it is very difficult to find a knowledgeable service technician. Not only was Matt knowledgeable, he was professional and a genuinely nice person. We will be contacting KCS for our future needs and requesting Matt.
13:46 17 Oct 18
Matt was very helpful, courteous and communicated along the way . He was quick to resolve the issue with our furnace. While he was here he also gave me an estimate for duct work being moved, due to a remodeling home project.